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Damage Claims

Stilnovo stands behind every product is sells with a goal of 100% satisfaction for "you" the customer. From time to time, there may be an issue with a product. We have designed our return policy to ensure that any problem is efficiently resolved. Please note the steps in our return policy below.

Claim Procedure

We may collect the following information:

  • *If your order(s) are damaged by the carrier, please refuse the shipment and notify Stilnovo
  • *Contact information including email address
  • *Demographic information such as postcode, preferences and interests
  • *Other information relevant to customer surveys and/or offers

Freight Damage

All packages and pallets must be inspected at the time of delivery. Damaged items must be noted and described on the delivery receipt. Freight carriers are responsible for these and notations must be made for them to accept the claim. Claims must be submitted immediately after receiving the goods.

Should the customer choose to utilize their own freight carrier, the customer must take responsibility of freight damages, and directly deal with the carrier for any freight damage claims. No credit will be issued for claims related to freight damage when customer utilizes their own frreight carrier.

If the customer chooses to utilize freight services through Stilnovo's carrier, payment is responsibility of the customer and will be reflected on the invoice. Should freight damage occur when utilizing Stilnovo's carrier, please submit a claim in writing including information found above.

Manufacturer Defect

All damage claims must be made within 30 days of receipt of merchandise. Stilnovo will honor no claims after this period. Claims must be submitted in writing and pictures of each item claimed will be required. Stilnovo will not credit back for customers freight cost. All damaged items that are returned will only be accepted with a Return Authorization Form from the claims department.

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